Customer Testimonials
Our experience was flawless when buying our Lexus from Dmitri at Van Nuys Alfa Romeo about six months ago. The car is great, we are really happy with it. Dmitri was patient, helpful, informative, and very very easy to talk to without any pressure to decide one way or the other. He even helped me set up the connection between the car and my smartphone; plus he explained how the hybrid system operates. Thank you Dmitri for your excellent guidance and support.
I leased a 2024 Alfa Romeo Stelvio from this dealership last month, with a clear agreement that they would cover certain items on my previous lease. However, I recently received a letter from my bank stating that the balance on my old lease is still due with theses items.
I immediately contacted the dealership last Saturday, expecting a quick resolution, but here I am, 6 days later, after 15 phone calls and still no resolution. Not a single supervisor has called me back, despite my repeated attempts to get in touch.
The lack of communication from this dealership is beyond frustrating, and their ... Read More DealerRater - Mar 22, 2025
*WILL UPDATE IF ISSUES ARE RESOLVED*
UPDATE 19feb25:
Finance Manger said that Sales Manager Jose was the one who told him to add the TINT Fee since all their Cars are tinted. The car definitely does NOT have 3rd party Tint on it. It only has the Manufacturer glass tint.
Awaiting a call from Jose to further discuss a resolution
16feb25:
BEWARE OF FINANCE MANAGER OR SALES MANAGER ADDING RANDOM FEES AT SIGNING!
We had a good experience with choosing a vehicle and negotiating an Out the Door (OTD) Price. However, the Finance manager Miguel added a NON-TAXABLE "Tint&... Read More DealerRater - Feb 20, 2025
My experience with Moe at the dealership was exceptional—he was incredibly kind, patient, and attentive throughout the process. He took the time to understand my needs, answered all my questions thoroughly, and worked hard to help me secure a great deal. I truly appreciate his professionalism and dedication, and I highly recommend him to anyone looking for a positive car-buying experience.
My sales person Mo was very helpful and knowledgeable! His manager was great and got me a great deal on my Porsche! I recommend them and would go to them again in the future!
Moein provided us with excellent customer service. He is very friendly, honest, patient, polite, professional, good listener and provided all the information regarding the purchase of our new Mercedes. Thank you Moein! I definitely recommend Moein and Alfa Romeo van nuys dealer to anyone looking to buy a vehicle. Great prices, cars super clean and in excellent condition! Also, the manager and finance staff are very honest, polite, helpful, professional, patient and friendly. I will definitely come back again to buy another vehicle! Thank you!
Really glad I Was Approved then I was declined but The Manager was very nice she felt bad and actually i drove by the other day and i seen they made a Street called Chevy Chase. Great memory and I still have the truck looking to trade it for that blue Alfa Romeo Hope soon
The dealership sold me a Maserati in March 2024 and I have notnhad a return phone call or resolution. They sold me a demo and did not disclose among other things
I’ve just had a very poor experience with Alfa Romeo Maserati of Van Nuys, formerly Russell Westbrook Alfa Romeo. I put a lot of time and effort into the purchase of a 2019 Giulia Quadrifoglio Nring, number 01 of 55.
I put a deposit down, they desked the deal with my Ti Lusso in trade, was told it was in the service dept for a new windshield. Then yesterday the salesman didn’t get back to me all day about when the car would be ready to be picked up as he promised and was unreachable. I live 400 miles away.
This morning ... Read More DealerRater - Jun 5, 2024
I’m extremely flabbergasted and frustrated with Maserati of Van Nuys. I called Tuesday the 21st to get a quote for a transmission service. I was told someone would call me back with that information. I received a text message later in the day asking for my VIN to receive that quote. After hearing nothing since then, I called this morning, the 23rd to follow up on that quote. I was told Maserati wouldn’t service the transmission because it has “Lifetime Fluid”.
Anyone who’s a car person know, Lifetime fluid is a “bait and switch term.” For those ... Read More DealerRater - May 23, 2024
Absolutely the worst post-sale support. They forced me to buy OPTIONAL components explaining that they had been pre-installed and hence not optional. Most importantly, they NEVER provided activation code for location device (one of the "options") which now almost a year later I am still trying to get. While the car is great, I see no reason for anybody not to go to the Glendale or Santa Monica locations where they care about their customers.
04/17/2024 - MAJOR UPDATE. What a difference a new management makes! In my original review I rated them with 1 star, as the previous management ... Read More DealerRater - Feb 23, 2024
I recently had a great experience purchasing my new Alpha Romeo Stelvio. Richard Samanco, my sales rep, was helpful, informative and never pressured me. Paul Michael, the sales manager, made sure my deal was fair, and Ati Kamala in the finance department was a joy to work with. The entire team made this a positive experience, and I highly recommend Van Nuys Alpha Romeo.
I used to be a big fan of this dealership. I leased two Alfa Romeo Giulias from them. Unfortunately, the quality has gone down since Russell Westbrook sold it. I bought my Giulia out of the lease and the finance people really dropped the ball. They didn't remind me to turn off my auto-pay on the lease so I was charged an extra payment and have to call the bank and work to get it back. They also must not have turned in the paperwork in a timely manner because the bank holding the lease didn't receive the ... Read More DealerRater - Jan 27, 2024
Until I got the maserati, everyone was nice ,after I have been asking ,texting to have maserati connect ,nobody answered .Have been told before I got the car that first maintenance is free ,but after no more ..
The service was great. They took care of everything I needed. I would recommend them.
Excellent service from Carla D. over at Alfa Romeo Van Nuys. She always makes the visit seamless and pleasant. Thank you per the usual
overall the service was good. I was almost overcharged, but it was taken care off
Great customer service super helpful and really knowledgeable and the location was easy to find
Pretty good experience. My warranty didn't cover everything which was disappointing. Oh well. X
The service person attending to my needs was stellar. Incredible bed side manner and service
they always get the work done in a timely manner. I really like working with Elizabeth she's extremely professional.
Carla did a great job of helping with the service of our Alfa. She reviewed all the work to be completed and advise me if the total. She answered all my questions and was very knowledgeable about Alfa products and services. Thanks again Carla!
I had leased there previously. Everyone is practically all new there now and they all seem to be learning. From when I came to drop off my last lease and pick a car to driving off the lot was 7 hours -a bit long. Garrett, my sales person was lovely and helpful the whole way through.
Yohana who works at the service department provided me with excellent costumer service. 10/10 would recommend.
Richard, Jean and the team at the delearship were very helpful. Richard from the beggining was always answering questions and was easy to reach for more questions
Carla was good. Everything covered under warranty so no issues. Thank you for the service.
Elizabeth was excellent. She took care of all the car needs and getting uber transportation from the dealership and back
Great customer experience! Carla Doudoumian at Van Nuys Alfa Romeo Maserati did a wonderful job of explaining the services performed on Alfa!
Great experience! Carla was wonderful to work with! She was very helpful in answering all my questions and recommending the services that needed to be done on our Alfa.
Great experience, great team. They focus on customer service. I would recommend a friend to go to this dealership
VERY FRIENDLY, COURTEOUS SERVICE. MY 2020 MASERATI GHIBLI WAS IN FOR A ROUTINE MAINTENANCE AND IT WAS HANDLED AS AGREED WITH A RENTAL CAR READY TO GO. MY SERVICE STARTED AROUND 11:30AM DROP OFF, AND WAS READY BY 3:00PM SAME DAY. THE CAR WAS WASHED AND FULLY SERVICED WITH A ROUNTINE CHECKUP /OIL CHANGE. IT WAS COMPLETED TO MY SATISFACTION. GOOD SERVICE CREW!
Very Satisfied form Service Department. I am happy that I brought my Car to Alfa Dealership
Everyone here at this service center is very nice and helpful. 5 star service for sure.
Everyone was so helpful and accommodating. I was grateful to be updated on the various attempts to fix my car. I appreciated the rental car, which met all my needs. The efforts to repair my vehicle were epic.
Professional Professional and courteous. Willing to address your needs Always following up with you after the visit to make sure all was satisfactory
Firstly, I would like to congratulate the new management of the dealership, the new manager and Leon from the finance department, salesman Rocco, attendant Marianella. Yohana the workshop attendant, is super professional and responsible, I believe she would be an excellent manager. In conclusion, I will take my friends and family to buy car at Van Nuys Alfa Romeo Maserati Dealership.
Yohana was professional and pleasant. She was thorough & made it a good experience at the service center.
Friendly, professionally and excellent I feel very welcomed and supportive with the service team At Russel Westbrook
Very professional, knowledgeable & helpful.excellent customer service He loves his job. I will refer him to other customers
Easy and uncomplicated They schedule at my convenience, they take me on time, they finish almost exactly as the estimated.
Great service Yohana provided excellent service and was very pleasant to work with. Couldn't do better.
Elizabeth was very attentive. She communicated everything with me. She asked me if it was OK to do certain things before techs did it. She explained everything in detail. She also sent an Uber to pick me up to get my car.
The only thing they need to improve on is the loaners. Having to come back again to drop the car and take Uber is just taking time away.
I felt appreciative & love It was a professional, appreciative & excellent customer service!!! The professionalism will make you want to patronize the business
There very welcoming quick service took care of all my request. Staff was very helpful
The guys are wonderful and patient. Helped me get a deal I was comfortable with
The best experience I've ever had the best experience I have ever had, excellent service, perfect customer service, comfort during the wait
The dealer is so kind and professional. He informed me detail of lease and warranty.
The service was quick. I showed up a little bit early, they took my car And serviced it. I couldn’t stay for the car wash. Maybe next time
I had the pleasure of being assisted by a service person who was not only knowledgeable but also engaging and friendly. They made sure my car was completed in a timely manner, and the whole experience was nothing but pleasant.
Friendly, efficient, knowledgeable. Treated me like a person She was caring and empathetic to my situation
Was looking for CPO Alfa Romeo Giulia. Red on Red.. found it Van Nuys Alfa Romeo. Garrett the salesman whom he was the main man who helped me to buy this beautiful car! He was amazing! Patient and very friendly and cooperative! Everything was great! Met with Steven the finance manager and he was great as well!
It's the only dealership that I've been going to since 2013. My experience has always been excellent.
I was charged $239 just to find out what the problem was, then they told me it was going to cost $1,100 to fix. I took it someplace else and thru fixed it perfectly for $160. I did get my $239 back but it took 9 months! This had happened to me 3 times there. Crooks
Quick easy and friendly. The service rep was knowledgeable and understood I could not be there all day.
Professional and courteous. Work was done as promised. Having the loaner vehicle was helpful. I just felt that $300.00 for an oil change was a bit steep!
Good customer service and follow through. No No If you want a review take what you can get!
Excellent service specially your representative Carla thank you so much.Definitely i will be back.
I had a great experience at the Maserati service center. The staff was friendly, professional, and knowledgeable. They took care of my car quickly and efficiently, and explained everything clearly. The waiting area was comfortable and clean, and they offered me a complimentary coffee and snack. I was very impressed by the quality of service and the attention to detail. I would highly recommend the Maserati service center to anyone who owns a Maserati or is interested in buying one.
Way too long in dealership Need to get more efficient I'm done Bye bye bye
Very friendly and helpful Danny was very friend and helpful. He covered all my concerns and shared exactly what needed to get fixed.
Even though we were not decided on a vehicle, Carla showed us all the vehicles that we wanted to see. When it came to making the deal, she was excellent at showing us our options and we decided on what best fit our needs. Can’t say how happy we are to have been helped by Carla. We are repeat customers to this dealership.
Fast, professional and considerate service. Great customer experience We are loyal customers thanks to the expertise and service we receive at this dealership
Had the cars ready and got us out of there quickly. Carla was excellent and I recommended her to my sister who also bought a car.
Danny and the team were great and very quick as well what a great service
Special thanks to front desk Sayra and technician Scott for his help and knowledge on my vehicle.
I had my car for repair there,service department guys were expert nice and polite. Specially Elizabeth
Customer service really good. Waiting area could use improvement Waiting room needs new seating and coffee machine needs to be replaced
Very helpful and everything was done in timely manner Pleasant experience, explained everything what I needed to know
Best experience ever Michael took into consideration my situation with the previous car I had leased. He was very understanding and was accommodating to my requests and gave me a deal I was more than happy with.
All questions answered. Wonderful service advisor. Payment app does not work well. All else great.
She remembered me and my car and was very helpful. Very professional Knowledgeable and expert
The service center was very helpful. And they serviced my car quick. I didn’t have to leave it there a whole day. It only took about 1 hour 39 minutes to finish. I appreciate the their service. Very friendly staff and knowledgeable.
I need it some work done and Carla was my advisor who made my visit very quick and Satisfaction Guaranteed!!!
Very organized , my car was ready in time and Yohana was very responsive and respectful
The oil change service was quick and easy, and our service advisor Sayra was extremely helpful.
Very good service and efficient Very good service, I am highly satisfied with Elizabeth as she was very professional and helpful.
Quick efficient service! Friendly and helpful employees, but price very high for the work on 1 window of a small car like my Fiat 500e.
Service was nice. The Alfa Romeo Maserati dealership should live up to a 'luxury' brand and the dealership felt more like an average to low cost brand. The coffee machine was not working, the railings had scuff marks inside and the waiting room did not feel very comfortable. Overall the dealership should reflect a more luxurious feel like the cars, which unfortunately this one did not.
Great service, thank you! Yohana, Danny and Sayra were very helpful and attentive. Thank you all for your help.
In my experience i was very comfort with the people very helpful and nicely spoken with us thank you for you help
Everyone is happy and helpful. Very efficient! All of my questions were answered and a pleasure to work with.
Elizabeth was amassing with her customer services and good service responsable and helpfull with me
Kyle made sure i got the car i wanted. Everything was arranged prior to picking up the car and signing was quick and easy
Service writer is very helpful and knows what she was doing. Very happy with Dealership .
DO NOT BUY FROM THEM, THEY LIED TO ME TWICE. 🙁
I bought a vehicle from them based on information they gave me about the vehicle options. Shortly after, I found out what they told me was false. I contacted them and an employee named Carla Aristizabal acknowledged the mistake, then denied it the next day. I paid over $4,000 more than what I should have been charged, and over $7,000 more than the vehicle I wanted that they told me was not an option, but it is. On 12/1/23 at 1:53 PM, the Manager Petros Zhamkochyan, Emailed me indicating I could return the ... Read More DealerRater - Dec 2, 2023
Daniel is attentive and incredibly helpful when car needs maintenance. Has always kept me updated and well informed with my car. I trust him with my car and all its needs. Thank you !
Outstanding, polite and prompt. Great communication, very pleasant Kyle was outstanding. Did an amazing job overall
Would give them a 10 if I could. Garrett called me back right away when I inquired about the car. Both Paul and Garrett made me feel comfortable and got me the best outcome. I would definitely refer friends and family to them both
Elizabeth is always a joy to work with and makes the experience smooth. Great service, thank you !
Great and efficient. Very pleased Kevin handled everything great for me and I'm very pleased
Great attitude great service no waiting prompt appointment was pleasurable to work with Danny car was super clean…. That was awesome
They always provide good fast service. I like everyone over there. I always bring my car to that dealer for service.
Warm welcome on arrival. Always organized and I never wait long for the work to be completed.
Sayra was amazing. Service was excellent accross the board. I highly recommend the dealership as a whole.
Everything g is good except the oil change and service is expensive was 99 dollars.
Great service from start to finish. Extremely reliable and informative. Worked to insure all my needs were met .
Carla did an amazing job helping me with my purchase! Would definitely return for her and send friends and family, someone please recognize her!
Courteous and professional. Aggressive pricing. Very happy with both the service and the deal. Highly recommended!
Johanna was very polite and helpful plus professional. Highly recommend her to others. Great attitude