Staff
Yohanna Carpenter
Service Consultant
Elizabeth Flores
Service Consultant
DANIEL CERNA
Service Consultant
KARIM DARCUIEL
Sales Consultant
David Hurtado
Internet Sales Consultant
Kevin Nagayama
Sales Consultant
Jose Murillo
Finance Manager
Petros Zhamkochyan
Sales Manager
Joseph Derobertis
Fixed Operations Director
Amine Drissi
Sales Consultant
Rocoo Morteleeno
Sales Consultant
Juan Henriquez
Sales Manager
Juan Arteaga
Sales Consultant
Rene Luaca
Parts Consultant
Barseg Belyon
Parts Manager
Jeimy Llort
Finance Manager
Lawrence Ojeda
Finance Manager
Juan Mendoza
Parts Consultant
Jose Huante
Sales Consultant
Yass Rhib
Sales Consultant
Lilia Alvarado
Sales Consultant
DREW BRUSA-ORLANDO
Sales Consultant
Brianna Santana
Sales Consultant
Yohanna Carpenter
Service Consultant
Dec 03, 2023
Dealership is very friendly and know what they’re doing
Dealership is very friendly and know what they’re doing in the service. Writer is very knowledgeable.
Dec 02, 2023
Service writer is very helpful and knows what she was
Service writer is very helpful and knows what she was doing. Very happy with Dealership .
Nov 30, 2023
Warm welcome on arrival.
Warm welcome on arrival. Always organized and I never wait long for the work to be completed.
Nov 29, 2023
Sayra was amazing.
Sayra was amazing. Service was excellent accross the board. I highly recommend the dealership as a whole.
Nov 25, 2023
Johanna was very polite and helpful plus professional.
Johanna was very polite and helpful plus professional. Highly recommend her to others. Great attitude
Elizabeth Flores
Service Consultant
Dec 03, 2023
Dealership is very friendly and know what they’re doing
Dealership is very friendly and know what they’re doing in the service. Writer is very knowledgeable.
Dec 02, 2023
Service writer is very helpful and knows what she was
Service writer is very helpful and knows what she was doing. Very happy with Dealership .
Dec 01, 2023
Elizabeth is always a joy to work with and makes the
Elizabeth is always a joy to work with and makes the experience smooth. Great service, thank you !
Nov 30, 2023
They always provide good fast service.
They always provide good fast service. I like everyone over there. I always bring my car to that dealer for service.
Nov 30, 2023
Warm welcome on arrival.
Warm welcome on arrival. Always organized and I never wait long for the work to be completed.
DANIEL CERNA
Service Consultant
Dec 03, 2023
Dealership is very friendly and know what they’re doing
Dealership is very friendly and know what they’re doing in the service. Writer is very knowledgeable.
Dec 02, 2023
Daniel is attentive and incredibly helpful when car needs
Daniel is attentive and incredibly helpful when car needs maintenance. Has always kept me updated and well informed with my car. I trust him with my car and all its needs. Thank you !
Dec 02, 2023
Service writer is very helpful and knows what she was
Service writer is very helpful and knows what she was doing. Very happy with Dealership .
Nov 30, 2023
Great attitude great service no waiting prompt
Great attitude great service no waiting prompt appointment was pleasurable to work with Danny car was super clean…. That was awesome
Nov 29, 2023
Sayra was amazing.
Sayra was amazing. Service was excellent accross the board. I highly recommend the dealership as a whole.
KARIM DARCUIEL
Sales Consultant
Nov 06, 2023
Great people and staff.
Great people and staff. Clean dealership. Good deal on Alfa Romeo Tonale. Finance guy was great too.
Oct 01, 2023
Thank you Danny, Carla, Yohanna, and Elizabeth!
Thank you Danny, Carla, Yohanna, and Elizabeth! The whole team took care of me. Very fast and even washed my dirty car. Highly recommend.
Sep 23, 2023
So Kim, employees included on this survey are
So Kim, employees included on this survey are disrespectful, astute attitudes, lying, misleading, insensitive, unprofessional idiots. From all my years’ purchasing foreign cars through this year range from $120k -$400k this dealership has been a pain to deal with. No ethics, morals and integrity. Nobody have followed up regarding this vehicle.
Aug 11, 2023
Excellent service very Profesional to talk to the
Excellent service very Profesional to talk to the customer all good deal give to the customer
Jul 19, 2023
False advertising, did not disclose a missing key until
False advertising, did not disclose a missing key until the car was picked up. Adding items to the final price without disclosing it Unfortunately a bad experience buying such nice car.
David Hurtado
Internet Sales Consultant
Oct 05, 2023
There is absolutely no way in good conscience that I
There is absolutely no way in good conscience that I could recommend this dealership to anyone. I haven’t had anything but problems from the very first moment since I purchased my car; and it is honestly one of my biggest regrets in my life. Please, read and research this brand. Read the actual reviews from people that have had the misfortune of purchasing a vehicle and dealing with the poorest of customer service and all of issues that come with being an owner of an Alfa Romeo. If I could go back in time, I would run so fast and so far away from this brand, I would be mistaken for a track star competing in the Olympics closing in on a Gold medal. Save yourself the time, money, and stress. Don’t buy an Alfa Romeo, and most definitely avoid this dealership like your life depends on it.
Oct 01, 2023
Thank you Danny, Carla, Yohanna, and Elizabeth!
Thank you Danny, Carla, Yohanna, and Elizabeth! The whole team took care of me. Very fast and even washed my dirty car. Highly recommend.
Sep 19, 2023
The online purchase is a very long process.
The online purchase is a very long process. It takes awhile to get a response from anyone and I drove 2 hours to meet with a notary and the most important documents weren’t even in the packet, there was no apology from dealership. My vehicle is to be delivered and I’m afraid how long the delay will be for that, but when my payment is due I’m sure I will get calls.
Sep 16, 2023
I will be coming back to purchase from them again!
I will be coming back to purchase from them again! That’s my review ! Thanks
Sep 03, 2023
Excelente Customer Service, great selection of certified
Excelente Customer Service, great selection of certified Cars, Love my car I purchased at Van Nuys Alfa Romeo.
Kevin Nagayama
Sales Consultant
Nov 30, 2023
Great and efficient.
Great and efficient. Very pleased Kevin handled everything great for me and I'm very pleased
Nov 26, 2023
Courteous and professional.
Courteous and professional. Aggressive pricing. Very happy with both the service and the deal. Highly recommended!
Nov 17, 2023
Kevin did a great job for me and him and Paul both were
Kevin did a great job for me and him and Paul both were great to deal with. Highly recommend
Nov 13, 2023
Kevin N and Pedros did a great job of working with us.
Kevin N and Pedros did a great job of working with us. We were repeat customers over last 6 months and they made us feel appreciated and invited. Steven S was also extremely nice to deal with (did not see him in list below but I give him 5 stars in the rating as well).
Oct 13, 2023
Kevin was a pleasure to deal with.
Kevin was a pleasure to deal with. His calm, even keeled demeanor made negotiating a less painful process that I’ve experienced in the past!
Jose Murillo
Finance Manager
Nov 16, 2023
Great service, fast an efficient Yohana was very
Great service, fast an efficient Yohana was very servicial Job was done fast I like it
Oct 02, 2023
I bought a 2019 Maserati and drove it home.
I bought a 2019 Maserati and drove it home. Two days later the check engine light went on, and found out that it was not did not have a warranty on it so I had to buy extended warranty, and could not use that because the car had problems before I got the warranty. I feel that I got taken advantage of and would not buy a car from there again.
Sep 23, 2023
So Kim, employees included on this survey are
So Kim, employees included on this survey are disrespectful, astute attitudes, lying, misleading, insensitive, unprofessional idiots. From all my years’ purchasing foreign cars through this year range from $120k -$400k this dealership has been a pain to deal with. No ethics, morals and integrity. Nobody have followed up regarding this vehicle.
Sep 07, 2023
This is a very professional dealership and we had an
This is a very professional dealership and we had an excellent salesperson. Rocoo was friendly courteous and knowledgable. When we decided to purchase the car, working with Rocoo and Yuri was a nice experience. We're extremely satisfied!
Sep 02, 2023
Nice dealer, easy to work with.
Nice dealer, easy to work with. Communication has been prompt and on time. Will recommend those guys to everyone.
Petros Zhamkochyan
Sales Manager
Dec 02, 2023
DO NOT BUY FROM THEM, THEY LIED TO ME TWICE.
DO NOT BUY FROM THEM, THEY LIED TO ME TWICE. :-( I bought a vehicle from them based on information they gave me about the vehicle options. Shortly after, I found out what they told me was false. I contacted them and an employee named Carla Aristizabal acknowledged the mistake, then denied it the next day. I paid over $4,000 more than what I should have been charged, and over $7,000 more than the vehicle I wanted that they told me was not an option, but it is. On 12/1/23 at 1:53 PM, the Manager Petros Zhamkochyan, Emailed me indicating I could return the vehicle, see attached. So, I immediately made a deal for the same vehicle at another dealer. Then at 6:57 PM that same day, after I had already made a new purchase, Petros Emailed me saying, "...I will not be allowed to cancel the deal...", see attached. All communications were documented in writing, now I need to pursue them for Breach of Contract. SHOP SOMEWHERE ELSE!
Nov 13, 2023
Kevin N and Pedros did a great job of working with us.
Kevin N and Pedros did a great job of working with us. We were repeat customers over last 6 months and they made us feel appreciated and invited. Steven S was also extremely nice to deal with (did not see him in list below but I give him 5 stars in the rating as well).
Oct 31, 2023
Worst experience ever with a dealership.
Worst experience ever with a dealership. Purchased a car resulted in a lemon I’ve tried MULTIPLE times reaching someone they just brush it off and I STILL don’t have anyone reach back out to me to see how we will solve this.
Oct 22, 2023
They did a great job fixing a small issue that was not
They did a great job fixing a small issue that was not easy to identify. Thank you!
Oct 18, 2023
They're the best.
They're the best. I get my 5th car from them and I'm very happy.
Joseph Derobertis
Fixed Operations Director
Aug 14, 2023
Carla was kind, efficient and knowledgeable.
Carla was kind, efficient and knowledgeable. She took take of my needs and it was a pleasurable experience.
Aug 05, 2023
The service team is absolutely wonderful to work with.
The service team is absolutely wonderful to work with. Their professionalism is second to none. They were able to help me while traveling out of town and got me back on the road!
Jun 10, 2023
Worst experience I’ve ever had in my entire life.
Worst experience I’ve ever had in my entire life. I will never go back there ever ever ever.
Jun 08, 2023
Exceptional customer service, easy going purchase process
Exceptional customer service, easy going purchase process will definitely recommend Alfa Romeo Maserati of van nuys to friends and family.
May 22, 2023
Great dealership 123.
Great dealership 123.4 % recommend! They helped me with everything I needed and wanted so thanks !
Amine Drissi
Sales Consultant
Sep 23, 2023
So Kim, employees included on this survey are
So Kim, employees included on this survey are disrespectful, astute attitudes, lying, misleading, insensitive, unprofessional idiots. From all my years’ purchasing foreign cars through this year range from $120k -$400k this dealership has been a pain to deal with. No ethics, morals and integrity. Nobody have followed up regarding this vehicle.
Sep 11, 2023
Just wanted to push sell the car no salesmanship no
Just wanted to push sell the car no salesmanship no customer service my experience has gone very wrong
Sep 05, 2023
The personal is very nice and friendly, I have a great
The personal is very nice and friendly, I have a great experience purchasing my vehicle. Thank you Amine.
Aug 30, 2023
The Staff was really helpful when I was there.
The Staff was really helpful when I was there. They helped me get the exact make and model I wanted. After all of the dog and pony show, they ended up giving me a really good deal for the car that I had my eyes on. While waiting for finance, the car was given a full detail. Those doing the detail were very friendly and helpful on what to do when I bring the car in for service. With finance, they gave me a really good deal for maintenance which will last the entire life of my ownership. Waiting for finance was. It too bad and from beginning to end, I got the deal I wanted and out the door in about 2 hours. Overall, I walked away with an excellent deal and a happy customer. Thank you!
Aug 11, 2023
Car salesman didn’t inform me that I bought a car that
Car salesman didn’t inform me that I bought a car that took fuel that costed $30 per gallon Hydrogen fuel
Rocoo Morteleeno
Sales Consultant
Oct 24, 2023
The service was great, I really appreciate the staff and
The service was great, I really appreciate the staff and team. I am very happy with my decision to get my vehicle from you guys
Oct 05, 2023
Roco and Leo were great.
Roco and Leo were great. They both combined professionalism with a warm personal touch. Thanks!
Oct 05, 2023
Thank you for being so kind to me I bought it in very
Thank you for being so kind to me I bought it in very good condition.
Sep 30, 2023
Very poor customer service.
Very poor customer service. Very poor and confusing communication by the salesman. Too much back and forth negotiation.
Sep 14, 2023
Is a good dealership they have a professional
Is a good dealership they have a professional personality, they give you a good price
Juan Henriquez
Sales Manager
Sep 23, 2023
So Kim, employees included on this survey are
So Kim, employees included on this survey are disrespectful, astute attitudes, lying, misleading, insensitive, unprofessional idiots. From all my years’ purchasing foreign cars through this year range from $120k -$400k this dealership has been a pain to deal with. No ethics, morals and integrity. Nobody have followed up regarding this vehicle.
Sep 02, 2023
Nice dealer, easy to work with.
Nice dealer, easy to work with. Communication has been prompt and on time. Will recommend those guys to everyone.
Jul 23, 2023
Excellent service--go beyond the call of duty-- Sale
Excellent service--go beyond the call of duty-- Sale rep. ( Rocco ), manager and technician Bravo!!
Jun 10, 2023
Worst experience I’ve ever had in my entire life.
Worst experience I’ve ever had in my entire life. I will never go back there ever ever ever.
Jun 08, 2023
Exceptional customer service, easy going purchase process
Exceptional customer service, easy going purchase process will definitely recommend Alfa Romeo Maserati of van nuys to friends and family.
Juan Arteaga
Sales Consultant
Aug 08, 2023
Car buying process was very accommodating with home
Car buying process was very accommodating with home delivery. My sales guy was very helpful. Thank you!!
Jul 25, 2023
Very good attencion from the sellers, fast and safe
Very good attencion from the sellers, fast and safe purchase I recommend it..thank you
Jun 12, 2023
Great,wonderful He was very good He was very
Great,wonderful He was very good He was very knowledgeable and a good salesman Good Good
May 30, 2023
Great dealership, definitely recommend, super friendly
Great dealership, definitely recommend, super friendly people! Process was smooth! Definitely 5/5 rating! Thank you for the great deal!
May 11, 2023
I like the treatment and the customer service is great,
I like the treatment and the customer service is great, everything went quickly and without problems.
Rene Luaca
Parts Consultant
Nov 15, 2023
Yohana, Steven, and Kevin all have great customer
Yohana, Steven, and Kevin all have great customer service, and are pro-active in making sure you have what you need.
Sep 13, 2023
It was super simple to schedule my appointment online.
It was super simple to schedule my appointment online. When I came in everything went so quick and smoothly! No sketchy business at all which is so refreshing!
Aug 17, 2023
Elizabeth is awesome!
Elizabeth is awesome! And Scott is the best mechanic ever. I will always bring my fiat here.
Jul 28, 2023
Nestor was freaking amazing.
Nestor was freaking amazing. He explained all details and worked with my wife and I to come in to buy the truck. Followed us back to our house to pick up the pink slip of our trade in. Made sure to involve management to get us the best deal.
Apr 29, 2023
Excellent customer service from the staff.
Excellent customer service from the staff. All were courteous and paid attention to the issues my car had
Barseg Belyon
Parts Manager
Oct 01, 2023
Thank you Danny, Carla, Yohanna, and Elizabeth!
Thank you Danny, Carla, Yohanna, and Elizabeth! The whole team took care of me. Very fast and even washed my dirty car. Highly recommend.
Aug 14, 2023
Carla was kind, efficient and knowledgeable.
Carla was kind, efficient and knowledgeable. She took take of my needs and it was a pleasurable experience.
Jul 23, 2023
Excellent service--go beyond the call of duty-- Sale
Excellent service--go beyond the call of duty-- Sale rep. ( Rocco ), manager and technician Bravo!!
Jun 10, 2023
Worst experience I’ve ever had in my entire life.
Worst experience I’ve ever had in my entire life. I will never go back there ever ever ever.
Mar 08, 2023
Very awesome experience and great customer service Will
Very awesome experience and great customer service Will definitely be back as my main dealer for service
Jeimy Llort
Finance Manager
Nov 16, 2023
Great service, fast an efficient Yohana was very
Great service, fast an efficient Yohana was very servicial Job was done fast I like it
Oct 24, 2023
They were very quick and professional.
They were very quick and professional. Staff was friendly and accommodating. I enjoyed the overall experience.
Oct 22, 2023
They did a great job fixing a small issue that was not
They did a great job fixing a small issue that was not easy to identify. Thank you!
Aug 30, 2023
The Staff was really helpful when I was there.
The Staff was really helpful when I was there. They helped me get the exact make and model I wanted. After all of the dog and pony show, they ended up giving me a really good deal for the car that I had my eyes on. While waiting for finance, the car was given a full detail. Those doing the detail were very friendly and helpful on what to do when I bring the car in for service. With finance, they gave me a really good deal for maintenance which will last the entire life of my ownership. Waiting for finance was. It too bad and from beginning to end, I got the deal I wanted and out the door in about 2 hours. Overall, I walked away with an excellent deal and a happy customer. Thank you!
Jun 10, 2023
Worst experience I’ve ever had in my entire life.
Worst experience I’ve ever had in my entire life. I will never go back there ever ever ever.
Lawrence Ojeda
Finance Manager
Nov 16, 2023
Great service, fast an efficient Yohana was very
Great service, fast an efficient Yohana was very servicial Job was done fast I like it
Oct 01, 2023
Thank you Danny, Carla, Yohanna, and Elizabeth!
Thank you Danny, Carla, Yohanna, and Elizabeth! The whole team took care of me. Very fast and even washed my dirty car. Highly recommend.
Jun 10, 2023
Worst experience I’ve ever had in my entire life.
Worst experience I’ve ever had in my entire life. I will never go back there ever ever ever.
May 22, 2023
Great dealership 123.
Great dealership 123.4 % recommend! They helped me with everything I needed and wanted so thanks !
Apr 25, 2023
Had an amazing experience with this dealership because of
Had an amazing experience with this dealership because of Karim Darcuiel and Drew Orlando. Terrific sales people who don't act like sales people. They were VERY knowledgeable and PATIENT as I made this big decision. Karim dedicated lots of time and gave me the space to make a decision. I looked at 5 different models and really took my time. He never rushed me. They ensured I got the best deal... far better than other dealers I researched. Buying a Maserati (my dream car, I worked my life to afford) was a big decision... they made it super easy, fun and gave me a room to think. You won't be disappointed. Great all around dudes. of options to choose from. This is the place to go for an Alfa Romeo or Maserati. You won't regret it. I got the most beautiful car and got it quickly. Fastest financing and signing ever. Would definitely return/highly recommend.
Juan Mendoza
Parts Consultant
Nov 15, 2023
Yohana, Steven, and Kevin all have great customer
Yohana, Steven, and Kevin all have great customer service, and are pro-active in making sure you have what you need.
Aug 17, 2023
Elizabeth is awesome!
Elizabeth is awesome! And Scott is the best mechanic ever. I will always bring my fiat here.
May 16, 2023
Elizabeth was very helpful and listened to all my
Elizabeth was very helpful and listened to all my concerns and was not dismissive at all about them. When my car was ready she made sure to address each one of my concerns. I enjoyed my customer service experience with her. The tech had my car ready when promised and I am pleased with the service at this location.
Mar 24, 2023
Profesional,attentive,friendly and within a reasonable
Profesional,attentive,friendly and within a reasonable amount of time to get the job done.
Mar 08, 2023
Very awesome experience and great customer service Will
Very awesome experience and great customer service Will definitely be back as my main dealer for service
Jose Huante
Sales Consultant
Oct 02, 2023
I bought a 2019 Maserati and drove it home.
I bought a 2019 Maserati and drove it home. Two days later the check engine light went on, and found out that it was not did not have a warranty on it so I had to buy extended warranty, and could not use that because the car had problems before I got the warranty. I feel that I got taken advantage of and would not buy a car from there again.
Oct 01, 2023
Thank you Danny, Carla, Yohanna, and Elizabeth!
Thank you Danny, Carla, Yohanna, and Elizabeth! The whole team took care of me. Very fast and even washed my dirty car. Highly recommend.
Sep 16, 2023
I will be coming back to purchase from them again!
I will be coming back to purchase from them again! That’s my review ! Thanks
Aug 08, 2023
Car buying process was very accommodating with home
Car buying process was very accommodating with home delivery. My sales guy was very helpful. Thank you!!
May 07, 2023
I was never told that the car had no remote access and it
I was never told that the car had no remote access and it was delivered to me with one key. I requested a second key about 3 1/2 weeks ago and still have not received it. When I spoke to the manager, he promised me he would take care of it and I’m still waiting.
Yass Rhib
Sales Consultant
Oct 01, 2023
Thank you Danny, Carla, Yohanna, and Elizabeth!
Thank you Danny, Carla, Yohanna, and Elizabeth! The whole team took care of me. Very fast and even washed my dirty car. Highly recommend.
Sep 16, 2023
The entire service center staff was very friendly and
The entire service center staff was very friendly and helpful. Yohana took care of all my issues very quick and was very helpful.
May 20, 2023
This dealership is great , they work and service cars
This dealership is great , they work and service cars very fast and everything works perfectly , Elizabeth was an excellent help and understood everything I needed she’s the best !!
Apr 02, 2023
The service department is very friendly, fast, and
The service department is very friendly, fast, and efficient. They explain things well and don’t try to upsell.
Mar 30, 2023
They are the best at what they do.
They are the best at what they do. I appreciate you getting me in and out
Lilia Alvarado
Sales Consultant
Oct 13, 2023
Kevin was a pleasure to deal with.
Kevin was a pleasure to deal with. His calm, even keeled demeanor made negotiating a less painful process that I’ve experienced in the past!
Sep 23, 2023
So Kim, employees included on this survey are
So Kim, employees included on this survey are disrespectful, astute attitudes, lying, misleading, insensitive, unprofessional idiots. From all my years’ purchasing foreign cars through this year range from $120k -$400k this dealership has been a pain to deal with. No ethics, morals and integrity. Nobody have followed up regarding this vehicle.
Mar 27, 2023
Be careful of the internet listed price.
Be careful of the internet listed price. They have mandatory add ons that quickly add thousands to the "good deal". In addition, having a deposit on the vehicle did not stop them from selling the car to another person instead and notifying me after their deal was done with the other customer.
Mar 21, 2023
Great service, super smooth smooth transaction.
Great service, super smooth smooth transaction. I strongly recommend visiting this place if you are looking for a new car.
DREW BRUSA-ORLANDO
Sales Consultant
Aug 09, 2023
I was supposed to be cosigning for my sons car, but
I was supposed to be cosigning for my sons car, but instead he switched me to the primary without telling me, and then shopped around to over 10 banks, and this dropped my credit score about eighty points. He can’t be trusted and I would never buy another car from this dealership, and I would not recommend anyone to go there.
Apr 25, 2023
Had an amazing experience with this dealership because of
Had an amazing experience with this dealership because of Karim Darcuiel and Drew Orlando. Terrific sales people who don't act like sales people. They were VERY knowledgeable and PATIENT as I made this big decision. Karim dedicated lots of time and gave me the space to make a decision. I looked at 5 different models and really took my time. He never rushed me. They ensured I got the best deal... far better than other dealers I researched. Buying a Maserati (my dream car, I worked my life to afford) was a big decision... they made it super easy, fun and gave me a room to think. You won't be disappointed. Great all around dudes. of options to choose from. This is the place to go for an Alfa Romeo or Maserati. You won't regret it. I got the most beautiful car and got it quickly. Fastest financing and signing ever. Would definitely return/highly recommend.